Call Centers Student’s Book- Express Career Paths

Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction which immerses students in the key components of language: reading, listening, speaking, and writing.

This book is organized into three levels of difficulty with 15 short units in each level. Every unit includes reading comprehension, vocabulary, and listening skills, as well as guided speaking and writing exercises. There is a glossary at the end of each level with a total of 400 terms and phrases.

Topics include communications equipment, job opportunities, answering calls, tech support, and automated systems.